Refunds at Pet Lover Mart are dedicated to ensuring that our products are made with high-quality materials and shipped accurately and on time. We have a comprehensive Return and Exchanges policy that applies to a full 30-day period from the date of purchase. If you are disappointed with your purchase for any of the following reasons:

  • The product is flawed
  • The print quality of the product is poor
  • The final product is materially different from the image presented on the product page

We offer replacement or exchanges. Typically, we do not accept refunds due to incorrect selection of sizes, designs, or colors, but we still support customers who need a replacement. In such cases, customers need to pay a shipping fee and a small handling fee (handling fee may vary depending on the type of Hoodie or Sweatshirt).

We are pleased to give a refund or send a free replacement product in a different size or with a different image if there is a comparison issue with the ones purchased from our website. If the size chart on our website is incorrect, please contact us and we will find a solution. Your satisfaction is our top priority, and we guarantee to make things right.

Please note that there may be a 20% difference between advertised images and the actual item received. Sometimes, advertised images may slightly differ from the actual item, particularly in terms of color due to lighting, photo shooting, and monitor display.

In most cases, we will re-ship the item at no cost if there is an unsatisfactory issue. However, if there is a rare case where we cannot resolve the issue, please don’t worry. We understand that things happen, and we are here to assist you.

Cancellations and modifications can be made within 24 hours of the original order. After that time, if your order has already been shipped, we won’t be able to make any changes. If anything arrives at your door and you would like to send it back, we will process a refund for you. Please note that cancellation of an order or modification requests may replace prior existing promotional orders, as they are excluded from our cancellation policy. For more information, please refer to our Coupon | Promo | Discount codes section.

If you haven’t received your refund yet, please first check your bank account again. Then, contact your credit card company as it may take some time for the refund to be officially posted. If you have done all of this and still have not received your refund, please contact us again.

Please note that discount promo coupon codes are not applicable to prior existing or pending orders. They cannot be converted into cash value and cannot be used in conjunction with other promotions.

In summary:

  • Orders can be modified or canceled within 24 hours of purchase.
  • Discount promo coupon codes are not applicable to prior existing or pending orders.
  • Please note that once an item has been shipped, the order cannot be modified or canceled.
  • You are fully protected by our Return and Exchanges policy for a full 30-day period from the date of purchase. This applies to product quality as well as shipping delays beyond what might be reasonably acceptable.
  • Errors made by customers providing shipping details or missed parcel deliveries are excluded from our refunds policy, but rest assured, we will work together to find a solution and make things right. We understand that we all live hectic lives and nobody is perfect.

If you have any questions regarding our Terms, please feel free to contact us at any time.

For more detailed information on our Returns and Exchanges policy, please visit our website: Returns & Exchanges